Before sending your Candle Lighter, please review the following:
Instructions & Warranty (select your language and product)
Before sending your Zippo Candle lighter for repair, check the instructions and warranty information by clicking above. If your candle lighter still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a candle lighter for repair, it will be replaced with a standard model (color may vary) similar in style.
1. Prepare Zippo Candle Lighter To Ship
- Click here for a convenient form to included with your package.
- Or enclosed a note with your name, address, telephone number and a brief description of the problem.
- Take lighter outside and discharge fuel
2. Pack Zippo Candle Lighter
We cannot track or prevent damage to multiple items sent for repair. Please send only one Zippo candle lighter per package.
- Include a copy of your sales receipt as proof of purchase with the Zippo candle lighter.
3. Send Zippo Candle Lighter
Customers living in Cyprus:
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
George Katsafados Ltd
31A Kilkis Avenue, 2234, Latsia
Nicosia, CYPRUS
Once received by George Katsafados Ltd, your package will be forwarded to Zippo European Repair Clinic on your behalf.
Customers living in Europe but outside Cyprus:
Send your package to the Zippo European Repair Clinic insured and via a trackable method to:
Zippo European Repair Clinic
Groendahlscher Weg 87
D-46446 Emmerich am Rhein, Germany
For Customers in all other countries:
Do not send your windproof lighter to Cyprus. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.